Frequently Asked Questions

How do I make a request to my Practice?

To make a request to your Practice select the service that you require.

You will be prompted for information about your request. When you complete a request this will be sent to your practice. The system acknowledges that your request has been sent and will let you know what happens next.

The Practice handles the requests during their normal working day, i.e. if you send a request on Friday pm the Practice won’t normally see it until Monday morning.

How do I receive the responses from the Practice?

On some services, such as Ask the Practice a question and Ask the Doctor a question once the Practice has processed your request they will send you a response. This response will be sent to the email address that you have given in the form.

For security purposes the email will ask that you verify your identification. Once you have completed this the message from the surgery will be shown for you to read.

Security of your information

This service always uses fully encrypted connections, the same security as used in internet banking. If you look at the right of the address bar, you will see a small padlock icon. This indicates that you are using a secure link and that your data is encrypted.

As an additional measure your information is held encrypted until the practice need to view it. It is then sent to the practice still encrypted and only converted to readable text at the practice.

Tracking users

We track how you use our Digital Practice but we don’t collect or store your personal information (e.g. your name or address) while you’re browsing. This means that you can’t be personally identified. We use Google Analytics software to track:

The pages you visit

How long you use the site

How you got to the site and what links you clicked on.

We haven’t given Google permission to share this data with anyone else.

How is the Digital Practice updated?

We are continuously working on this site to make sure that the information is accurate and up to date. The digital practice is also continuously updated based on the results of user testing, feedback from members of the public and from your practice and other practices who are using this system.

Suggestions for improvement of the Digital Practice

We are always looking for ways to improve this service and would welcome your suggestions. Please send your comments to suggestions@siliconpractice.co.uk

Links to external sites

Digital Practice links to external organisations when that service is essential for helping a patient complete a task or when helping patients find a service.

News

Northwick Surgery Practice Newsletter Summer 2019
- New
12/08/2019
Practice Newsletter Summer 2019 Read more
Bank Holiday Monday
- New
06/08/2019
The surgery will be closed for the bank holiday on Monday 26th August 2019. Please request your prescriptions before 12:00 on Tuesday 20th August so that they are ready to collect on Friday 23rd August. Have a nice bank holiday. Read more
Did not attend report
- New
05/08/2019
01/07/2019 to 31/07/2019 *92* Patients did not attend their GPs appointments. This means approx 15 HOURS of GPs’ time has been wasted. *96* Patients did not attend their Nurses appointments. This means approx 16 HOURS of Nurses’ time has b Read more
Are you taking gabapentin or pregabalin? (Lyrica, Alzain, Neurontin)
- New
24/07/2019
The law is changing from 1 April 2019. Pregabalin and gabapentin are being reclassified as controlled drugs. Your GP and local pharmacy will ensure you continue to get the medicines you need. Please remember to order your medicine in good time. Th Read more
Get Health Help Now on your mobile device
18/07/2019
Did Not Attend Report - 01/06/2019 to 30/06/2019
01/07/2019
Harrow Health Walks
11/06/2019
Your Health in Harrow
06/06/2019
Northwick Surgery Practice Newsletter Spring 2019
06/06/2019
Citizens Advice Bureau support available
14/05/2019
How to make the most out of your GP appointment
14/05/2019
Did Not Attend Report - 01/03/2019 to 31/03/2019
09/05/2019
Measles - MMR vaccine cuts risk of your child suffering
09/05/2019
Hay Fever
- New
25/04/2019
How to manage your Hay Fever Read more
Did Not Attend Report - 01/03/2019 to 31/03/2019
02/04/2019
Clinical Pharmacist in General Practices
06/02/2019
New Patients
12/01/2019

The Northwick Surgery

We are currently CLOSED.

The Northwick Surgery

News

The Northwick Surgery

We are currently CLOSED.

Digital Practice Help

Make online requests to your GP Practice such as:

Submit self-monitoring health reviews (if requested by the doctor or nurse):

Find the forms that you need:

Give feedback to the Practice:

Get advice on common conditions:

Frequently Asked Questions

How do I make a request to my Practice?

How do I receive the responses from the Practice?

Security of your information

Tracking users

How is the Digital Practice updated?

Suggestions for improvement of the Digital Practice

Links to external sites

The Northwick Surgery

News

Submit self-monitoring health reviews
(if requested by the doctor or nurse):