Did Not Attend (DNA)

The vast majority of our patients attend their appointments or let us know if they cannot attend or no longer need them. We really appreciate this as it means we can free those appointments up to be used by other patients.

However, a small but significant number of patients miss their appointments without cancelling them. This means the doctor or nurse is waiting for the patient to arrive, when they could have been seeing another patient.

If you repeatedly fail to attend appointments, you may be removed from the practice list and may be required to find an alternative doctor.

If you cannot attend your appointment for any reason, please cancel your appointment at least 24 hours before, or as soon as possible so that we can offer the appointment to someone else.

You can cancel or re-arrange your appointment in the following ways:

1st November 2019 – 30th November 2019

81 patients did not attend their GPs appointments. This means approx 13.5 hours of GPs’ time has been wasted.

70 patients did not attend their nurses appointments. This means approx 11.5 hours of nurses’ time has been wasted.

1st October 2019 – 31st October 2019

87 patients did not attend their GPs appointments. This means approx 14.5 hours of GPs’ time has been wasted.

80 Patients did not attend their Nurses appointments. This means approx 13 hours of nurses’ time has been wasted.