Patient Participation Group
Ground Rules
The PPG meetings will take place at least three times a year and will meet at the Northwick Surgery.
- The PPG is not a forum for individual complaints and single issues as there are other procedures for supporting patients with these concerns
- The PPG advocate open and honest communication and challenge between individuals
- The PPG will be flexible, listen, ask for help and support each other
- The PPG will demonstrate a commitment to delivering results as a group
- Silence should indicate agreement – Speak up. Any comment should go through the Chair
- All views are valid and will be listened to
- No phones or other disruptions
- The PPG will start and finish on time and stick to the agreed agenda
Our Members
Our members are:
- Priti Bodani – Chair
- Sheilah Lowe – secretary
- Sania Sehbai
- Helen Shorter
- Sylvia Farooqi
- Margaret Bristow
- Daphne Sutherland
- Anjuman Khanam
- Saroj Kale
- Barbara Whyley
- Alice Gran
Core Values of the Practice
Respect and Compassion
We Want to Make Sure We Treat People with Dignity and Understanding
- Be kind, compassionate, friendly and respectful
- Be responsive to individual’s needs and circumstances
- Actively listening and demonstrating empathy
- Providing a safe environment for patients and staff
- Acting promptly to raise concerns
Engagement and Involvement
We Aim to Involve Our Community in Making Decisions About What We Do
- Be open minded when we listen
- Be active in seeking feedback and views
- Contributing to a climate of fairness and equality
- Communicating well
- Learning from people’s experience
- Involving others in active discussion
Improvement and Development
To Ensure Our Services Continue to develop to Make the Best Use of Resources
- Be open to change and innovation
- Be responsible for making change happen so we can deliver benefits for patients and staff
- Be bold and identify better way of doing things
- Sharing best practice to improve our services
- Measuring improvement
- Identifying in our learning and development
Working Together
We Want to Work as a Team to Provide Good Quality, Safe Patient Care
- Be responsible for our actions
- Value our colleagues
- Striving to do our best
- Respecting our colleagues
- Giving praise where praise is due
- Investing in our learning development
