Your Rights and Responsibilities
We are committed to giving you the best possible service. This will be achieved by working together. Help us to help you. You have a right to, and the practice will try to ensure that:
- You will be treated with courtesy and respect
- You will be treated as a partner in the care and attention that you receive
- All aspects of your visit will be dealt with in privacy and confidence
- You will be seen by a doctor of your choice subject to availability
- In an emergency, out of normal opening hours, if you telephone the practice you will be given the number to receive assistance, which will require no more than one further call
- You can bring someone with you, however you may be asked to be seen on your own during the consultation
- Repeat prescriptions will normally be available for collection within three working days of your request
- Information about our services on offer will be made available to you by way of posters, notice boards and newsletters
- You have the right to see your medical records or have a copy subject to certain laws.
With these rights come responsibilities:
- We ask our staff to treat you with courtesy and respect and would ask you to treat our staff in the same way. It is not their fault if the doctors are delayed
- In keeping with the rest of the NHS, the Practice operates a “Zero Tolerance” policy with respect to the protection of all. This applies to all patients and all members of staff, not just the Doctors and includes contact over the telephone.
- This means that anyone who appears to be violent or abusive in any way to any member of staff or another patient may be removed from the Practice List with immediate effect and without a second chance. Extreme cases will result in the incident being reported to the Police.
- Doctors and Nurses may refuse to see you if you are under the influence of drugs or alcohol.
- The Practice reserves the right to discontinue your Registration if you refuse to accept treatment for drug or alcohol addiction.
- Use the automated patient check in system on arrival or report to the receptionist
- Bear with us if there is a delay – this may be due to another patient needing additional time or an emergency. We will try and keep you informed of anticipated delays
- Utilise the services of other professionals in the practice – the GP is not necessarily the most appropriate person to see.
- Home visits will be made when requested and if a Doctor feels that you are not well enough to attend the surgery. The final decision rests with the Doctor. Home visits are for housebound patients only.
- To be punctual for appointments and to make a separate appointment for each member of the family wishing to see the Doctor.
- To take medicine according to the instructions and to only ask for a repeat prescription if you need one, giving at least 72 hours’ notice. You should inform the Doctor if you take any other
- It is your responsibility to follow up the results of your tests
- To tell us if you are unsure about the treatment we are offering to you. We are happy to discuss all treatments with you.
- Please use our service responsibly and do not expect immediate treatment for non-urgent/routine conditions.
- Please ensure that you have a basic first aid kit at home and initiate minor illness and self-care for you and your family.
- Please attend any specialist appointments that have been arranged for you or cancel them if your condition has resolved or you no longer wish to attend.
- Please follow up any test or investigations done for you with the person who has requested the investigation.
- Attend appointments on time and check in at the checking machine and if you need any help then please speak to Reception.
- Patients who are more than 10 minutes late for their appointment may not be seen.
- If you are unable to make your appointment or no longer need it, please give the practice adequate notice that you wish to cancel. Appointments are heavily in demand and missed appointments waste time and delay more urgent patients receiving the treatment they need.
- An appointment is for one person only. Where another family member needs to be seen or discussed, another appointment should be made.
- Patients should make every effort to be present at the surgery to ensure the best use of nursing and medical time. Home visits should be medically justifiable and not requested for social convenience.
- Please inform us when you move home, change your name or telephone number, so that we can keep our records correct and up to date.
- Read the practice leaflets and other information that we give you. They are there to help you use our services. If you do not understand their content please tell us.
- Let us have your views. Your ideas and suggestions, whether complimentary or critical, are important in helping us to provide better, safe, and friendly service in pleasant surroundings.
The NHS Constitution establishes the principles and values of the NHS in England. For more information see these websites: